Frequently Asked Questions
Everything you need to know about shopping with Troll Aus Melb.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days across most Australian metro areas.
What is your return policy?
We accept returns on all full-priced items within 30 days of delivery, provided the garments are unworn, unwashed, and have all original tags attached.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days. Shipping costs are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.