Returns & Exchanges
At Troll Aus Melb, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures your wardrobe update is completely stress-free.
Initiate Your Request
Log into your account portal or visit our returns page to enter your order number and email address to start the process.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed.
Ship It Back
Print your prepaid shipping label provided via email and drop the package off at any Australia Post location or designated courier point.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing